📄 PRIVACY POLICY (EN)

Last updated: [insert date]

1. General

Vabbi respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR).

This Privacy Policy applies to the use of the vabbi.eu website, the Vabbi Connect service, property management services, photography services, and related digital services.

Vabbi operates as a natural person (sole proprietor) and acts as the data controller under the GDPR.

2. Data We Collect

We may collect the following personal data:

• name and surname
• email address
• phone number
• accommodation details (name, location, basic information)
• content of messages sent via contact forms, chat, or email
• technical data (IP address, device type, browser, basic analytics data)

In the case of property management, data is used exclusively for the purpose of fulfilling the agreed service.

3. Guest Data Processing

By using the Vabbi Connect service, the accommodation owner authorizes Vabbi to process basic guest data solely for the purpose of:

• communicating with guests
• providing support during their stay
• delivering accommodation-related information
• delivering additional services (e.g. tours, products, service upgrades) upon request

Vabbi does not use guest data for marketing purposes without explicit consent.

4. AI Assistant and Chat Support

Vabbi Connect uses an AI assistant exclusively as a support tool to quickly respond to simple and repetitive questions (e.g. Wi‑Fi, check‑in instructions, recommendations).

The AI does not make decisions, does not replace human support, and does not process sensitive personal data.

All key communication is subject to human oversight.

5. Third‑Party Tools

The website and services may use:

• chat systems (e.g. Tawk.to)
• analytics tools (e.g. Google Analytics)
• payment systems (e.g. Stripe, PayPal)

These tools have their own privacy policies and may process data in accordance with applicable laws.

6. Payments

Online payments are processed through secure external providers (Stripe, PayPal).

Vabbi does not store credit card information.

7. Data Retention and Security

We retain personal data only as long as necessary to provide the service, comply with legal obligations, or until consent is withdrawn.

We apply appropriate technical and organizational security measures.

8. Your Rights

Under the GDPR, you have the right to:

• access your data
• rectification or erasure
• restriction of processing
• objection
• data portability (where applicable)

To exercise your rights, you may contact us by email.

9. Changes to This Policy

Vabbi reserves the right to update this Privacy Policy. All changes will be published on this page.

10. Contact

Vabbi
Email: info@vabbi.eu